We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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What Does a Knee Cap Have to do With Teeth?

  Dogs love to chew and depending on the dog, the treats we give them do not last long at all. Usually the harder the treat, the longer they last, however, there is a downside to those long lasting hard treats. Teeth are covered by enamel which is the hardest surface in a dog’s body. […]

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Guidelines for Dental Home Care

Did you know that one of the most common clinical conditions occurring in adult dogs and cats is dental disease?

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Resorptive Lesions in Cats

Resorptive Lesions are a very painful and unfortunately a common dental problem that at least 50% of the cat population suffers from. There is no known cause as to why this occurs. Resorptive Lesions formerly called  “Feline Oral  Resorptive Lesions” (FORL), occur when the body starts to breakdown the root until the crown of the […]

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Dental Care for Pets

Pets need dental care too; we’ve all heard this before when we bring our pets to their Vet appointments, but what does that mean? As humans we brush our teeth twice daily and go to our regular dentist appointments (for the most part anyways), but unfortunately our pet’s teeth do not get the same attention. We’ve […]

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What Causes Bad Breath in Dogs?

Pond scum. This is the stuff that sits on the top of the water on ponds, puddles or swamps where the flow of water is not very good. This pond scum is usually a green to brown colour, it is a living community of all sorts of nasty things like bacteria, algae and protozoa and […]

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Blog

The Cuterebra Parasite

The ‘Other’ bug under the skin.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital