We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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dog shampoo

The 411 on Flea and Tick Shampoos

There are many products on the market to help combat fleas and ticks, both directly from the veterinarian and off the shelf from the store. When the cost is high on the products available through the veterinary office, why not reach for an inexpensive shampoo found in the pet aisle of the store?

Pets and Fleas

What bothers you most? When your pet scratches so much his rattling tags keep you up all night? Is it the “thump, thump, thump” of her back leg on the floor that makes sleep impossible for you both? Or maybe it’s just knowing that your best friend is miserable because he can’t get comfortable?

tick-season

Tick Season Is Not Over

Is tick season over? Not quite, ticks love the fall and will continue to be a problem until temperatures are less than 4 degrees, as soon as the temperature rises the ticks will be active again.

tick-season

Tick Identification & Diseases

Even though there are more than 15 types of ticks, these are the ones that are most commonly seen in our surrounding area. Identifying a tick is very important in order to determine which diseases it may have transmitted to your pet, diagnosis, and treatment.

Ticks; To be or Not to be Afraid

Recently I attended a lecture presented by Dr. Susan Little, a veterinary parasitologist from Oklahoma State University that focused on ticks and tick-borne illness. She spoke of the deer tick and the American dog tick, two species commonly found in Ontario, but she also spoke of new and emerging tick species: Rhipicephalus sanguineus the brown […]

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The Cuterebra Parasite

The ‘Other’ bug under the skin.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital