We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Our online store allows you to browse, shop and receive items for your pet, all from the comfort of your home! Here you will find all the diets we carry in the clinic, tons of daily pet care items and hundreds of toys and treats to spoil your best friend.
Order anytime at your convenience, 24 hours a day, 7 days a week.
Benefits of ordering online include:
Delivery to your doorstep. No need to go out in the rain, the snow, traffic or during your busy day. Products can be delivered to your home, work or even cottage.
No-obligation auto order and SAVE 5%. Have your pet food delivered to your door, so you never have to worry about running out. You can select the shipping frequency, delay your shipment or cancel at any time.
Free clinic pick-up. When you order online, you may also choose to pick up your order at our clinic. It will be ready, waiting for you, and you can avoid any lineups.
Large selection. Choose from our selection of over 3,000 products including food, toys, treats, and shampoo – all approved by our clinic and available at competitive prices.
How do I know if my dog's problem is due to separation anxiety?
Separation anxiety describes dogs that usually are overly attached or dependent on family members. They become extremely anxious and show distress behaviours such as vocalization, destruction, or house soiling when separated from the owners.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 905.857.5057. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday: 8:00 am - 6:00 pm - Tuesday: 8:00 am - 8:00 pm - Wednesday: 8:00 am - 6:00 pm - Thursday: 8:00 am - 8:00 pm - Friday: 8:00 am - 6:00 pm - Saturday: 8:00 am - 2:00 pm - Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at North Hill Animal Hospital