Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

905.857.5057

Parasite Prevention

While keeping our clients and teams protected

The arrival of warmer weather means the arrival of ticks and fleas. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Although our community is faced with an unprecedented situation, our team at North Hill Animal Hospital has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet.

We are offering a new Parasite Prevention Plan for Pets – a plan designed to provide your pet with parasite prevention while practicing physical distancing during these challenging times.

Check out which of these three options is best for you and your pet. If you are unsure, email us and we can discuss which solution is best.

Option 1: Prevention Medication Pick Up

When to pick this option: Ordering flea and tick prevention medication

This option is best for: Clients whose pets have visited our hospital in the last 12 months.

  1. Email us at clientportal@northhillanimalhospital.com to provide updates or changes to your pet’s health.
  2. Place order for medication.
  3. Pick up medication for your pet at the hospital. Instructions will be provided on how you can administer the medication.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 2: Prevention Medication with Contactless Hospital Visit

When to pick this option: Heartworm prevention medication

  1. Email us at clientportal@northhillanimalhospital.com to discuss your pet’s health and to book an appointment.
  2. When you arrive, remain in your vehicle and call us. We will provide directions on a contactless method to transfer your pet to us for their visit. Only your pet enters the hospital while you remain in your vehicle.
  3. The veterinarian will connect with you via phone or video during or post-exam. The doctor will discuss any additional testing that is recommended based on diagnosis.
  4. One of our staff members will bring the seasonal prevention medication (and any other medication) to you outside the hospital along with your pet.
  5. We will discuss treatment and take payment over the phone (or bring the credit and debit card machine to you, where applicable).

For your parasite prevention inquiries, please send us an email at clientportal@northhillanimalhospital.com. Due to higher than normal call volume, we may not be able to answer the phone right away. Please send us an email and we will get back to you as soon as possible.

Our regular methods may have changed, but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, check out our Facebook page.

Sincerely,
Your dedicated team at North Hill Animal Hospital

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Last updated: May 29, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

- Monday: 8:00 am - 6:00 pm
- Tuesday: 8:00 am - 8:00 pm
- Wednesday: 8:00 am - 6:00 pm
- Thursday: 8:00 am - 8:00 pm
- Friday: 8:00 am - 6:00 pm
- Saturday: 8:00 am - 2:00 pm
- Sunday: CLOSED

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at North Hill Animal Hospital