We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Dental Exams, Dental X-Rays and Dental Procedures

When we perform a dental exam on a patient, it is usually at the request of a client who has either seen black or brown gunk on the teeth or has had the pleasure of smelling a nasty odour when close to the mouth of their pet.

Both of these concerns are evidence of dental disease and need veterinary attention. It has been proved that the majority of pets have a degree of dental disease by age 3, with some patients requiring extractions due to dental abnormalities, damage or cavities.

During our yearly dental focus, we offer a complimentary dental exam with one of our Veterinary Technicians. At this time they are able to assess the level of disease in the pet’s mouth. However, it is the dental x-rays that tell the full story both above and below the gumline. There is sometimes confusion about when dental x-rays happen and how we conduct those.

If you can imagine going to your dentist and having X-rays. The hygienist will place a small black disc in the side of your mouth, leave the room for a few minutes to take the x-ray and then come back in to remove that disc. The process for taking a dental x-ray with your pet is the same, except that your pet will not be as compliant as you and will not be able to hold that disc in his/her mouth or lie still for us. The only way we can do this is when your pet is under anesthetic during their Dental Procedure.

This is also what makes it difficult for us to pinpoint the exact cost of a dental procedure. We sometimes only find the major problems once those X-rays have been taken and the Veterinarian can fully appreciate what is happening below the gum line.

To get your pet on the way to good dental health and bright, clean smile, call today to book your complimentary dental exam Tel: 905 857 5057.

Written by: North Hill Animal Hospital



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital