Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
As a cat owner myself, I know how stressful it can be to bring a cat into the veterinary office. They are telepathic it seems, and know when you are planning to bring them in; they hide and resist being put in the carrier. They often will howl, or cower in fear on the car ride over. Often in the exam room, their inner demon emerges, or their normal feisty demeanour seems to be put out, and you see a side to them you didn’t know existed. It can be an uncomfortable experience for yourself and your cat. The veterinary community has recognized this as a large barrier to feline care and has come up with a lot of strategies to implement within clinics to help alleviate some of the stressors cats experience coming in for their veterinary visits.
North Hill Animal Hospital is a registered Silver Cat-Friendly Practice, which means that we have gone above and beyond to certify our clinic to be feline friendly to make your cat’s trip here as stress-free as possible. Some of the strategies we implement here are:
Separate front entrance for cats.
We try to get your cat into an examination room as soon as possible upon arrival so that they are in a quiet space in which they can explore. It is important for the cat to feel as though they “own” the room.
Separate exam room used solely for cat use.
Minimal restraint techniques when handling cats.
A separate room used only for cats when hospitalized.
The use of the pheromone Feliway in the exam room, which helps calm the cats.
Cat tree within the exam room for them to either hide behind or jump up high to be able to survey the room.
How do I know if my dog's problem is due to separation anxiety?
Separation anxiety describes dogs that usually are overly attached or dependent on family members. They become extremely anxious and show distress behaviours such as vocalization, destruction, or house soiling when separated from the owners.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 905.857.5057. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday: 8:00 am - 6:00 pm - Tuesday: 8:00 am - 8:00 pm - Wednesday: 8:00 am - 6:00 pm - Thursday: 8:00 am - 8:00 pm - Friday: 8:00 am - 6:00 pm - Saturday: 8:00 am - 2:00 pm - Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at North Hill Animal Hospital