We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Let’s Get Cats Moving

Keeping your cat active can sometimes be a bit of a challenge. Cats can be quiet inactive at times, which in the long run can have effects on their physical and mental health. Ultimately, you need to get them moving and playing! Toys are the easiest way to encourage active behaviour. It is also mentally stimulating which can aid with any issues that may come with boredom. The three main types of play are interactive, solo and electronic toys. Interactive play is the time you spend actively playing with your cat. It is the most beneficial. As for solo play, this can include pawing around a toy such a fake mouse or anything that can be tossed about. Electronic cat toys are great for the busy household. They are usually battery operated and can occupy your cat without human interaction. Another fun toy that most cats love is a laser pointer.

Vertical territory is another very important aspect of a cats environment. This can include cat trees, activity centers, window sills, shelves and much more. These vertical locations encourage movement, along with mental stimulation.

There are many food dispensing toys or puzzle feeders that require your cat to work a little harder to get their meals. Be careful with treat dispensers as we do not want to add more calories to their daily intake.

Last but not least, the cat’s ultimate toy, boxes! Don’t be afraid to get creative. Cut some holes and create a “kitty wack-a-mole” which is not only fun for your cat but you too!

Remember to be patient when enticing your cat to play. Take advantage of that daily burst of energy that cats get a few times a day. Happy playing!

Written by: North Hill Animal Hospital



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital