We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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Becky’s Trip to Kissable Lips

Here is a video about Becky’s dental journey from the morning before her dental exam, to her recovery.

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Dental Care for Pets

Pets need dental care too; we’ve all heard this before when we bring our pets to their Vet appointments, but what does that mean? As humans we brush our teeth twice daily and go to our regular dentist appointments (for the most part anyways), but unfortunately our pet’s teeth do not get the same attention. We’ve […]

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The Knee Cap Rule by Dr. David Kerr

One of the ways to help prevent build up of plaque which holds bacteria and will eventually turn into the dreaded tartar, is to offer our dogs hard things to chew on. The chewing action helps to chip any built up tartar off and wears away at the daily plaque build up. Certain foods, rawhide […]

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When It's Red it's Sore

Have you ever watched your cat yawn? It’s contagious and usually makes me yawn too. Before our respective yawns are finished, I always try to have a good look in my cat’s mouth. There are other ways to  ‘have-a-look’ but this is the easiest. Holding my cat’s head and lifting the lip is another great […]

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The Cuterebra Parasite

The ‘Other’ bug under the skin.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital