We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Distractions Can Be from Many Things.

January 1, 2019, the more stringent Distracted Driving law came into effect with fines that are larger and escalate with each offence. Along with these fines, demerit points are given, licenses are suspended, and the list goes on. It is important that we are not distracted by our cell phones when driving but remember, there are other types of distractions which can be equally dangerous.

Being a veterinarian working in a companion animal hospital, pets are transported to our facility for care. The majority of pets (dogs and cats in our practice) are driven by family members. They arrive at our hospital either on a leash or in a carrying kennel of some design. Occasionally we will watch as families drive up with dogs on the driver’s lap and cats sitting on the seat top by the headrest. I believe this mode of pet transportation can be as distracting as cell phone use.

When we travel with our children, they are firmly secured in baby seats, booster seats and with seat belts. This is for their safety as well as reducing any distraction for their parents. It is equally important to have our pets safely secured for their and our protection. From a legal point of view, they could be classified as distractions if not secured.

Consider driving with a dog on your lap or loose in a vehicle. If your dogs are like mine, they want attention and will sometimes do anything to get it. Cats can be even more demanding. Imagine if you will, driving and having to constantly or even once in a while, pay attention to a pet in the front seat. When you are doing this your attention is off the road creating a dangerous situation for you, your pet and anyone else in the vehicle.

There have not been any instances of people being charged with this type of distracted driving, yet. I am sure there will be a first so, for the sake of your pet, those in the car and other drivers on the road, please secure your pets in the vehicle. You can do this with either a carrying kennel or a seat belt. Keep everyone safe.

Written by: North Hill Animal Hospital



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital