We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Indoor Cat Needs

If you are planning to have a cat, or you want to make sure your current feline companion is kept happy and healthy, there are a few things you could do to make their indoor environment an appealing one.

  1. They should have a room or an area that they can call their own. They should be able to access their food and water easily. Have a litter box (or two – there should be one more litter box than there are cats in the house), a bed where they can rest and relax in, a scratching/climbing post to enact their natural behaviour, a window to look out of, and some toys.
  2. Their food bowls and litter boxes should be placed away from appliances and air ducts that could come on unexpectedly, and locate them such that another animal (human included) cannot sneak up on them while they use it. If they get frightened by the noise, they may not want to go to that area, which could lead to some unwanted behaviour (such as soiling the floor or other areas of the house).
  3. Ensure their food and water is kept fresh and in clean bowls. The fresher their food is, the more appealing it would be. Make sure their food source is also sealed well to avoid it going stale. If it doesn’t smell good, they won’t eat it.
  4. Clean out litter boxes daily. Cats are sensitive to smells, and if the box is dirty for too long, they may seek other places to do their business. Cleaning the litter box daily will also show you if there are any changes in their urination or defecations, which would indicate an underlying medical condition.
  5. Provide them with an area where they can scratch. Cats naturally scratch as a way of marking their territory (or managing their manicures). By providing them with an acceptable outlet, it would keep them from damaging your furniture or other things.
  6. Provide them with places to climb and perch, or have easy access to look out the window to see the world.
  7. Plan routine visits to the veterinarian. We should be seeing our feline friends at least once a year to make sure they are kept happy and healthy. Cats hide diseases well, and it is important to catch things early to avoid hefty medical bills.

For more information on how we can provide enrichment to our feline friends, click here to visit the Indoor Pet Initiative.

If you have any questions, give us a call at 905.857.5057.

Written by: Josie Mediati, RVT



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 905-857-5057. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

4. For the time being, we are not accepting cash as payment. Instead, we are taking payments over the phone.

5. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at North Hill Animal Hospital